Abundant Flow Water Systems Inc.
Reverse Osmosis System Limited Warranty

 

What Does This Warranty Cover?

This warranty covers manufacturer defects on the Reverse Osmosis system (System). This includes filter housings, membrane housings, brackets, membranes, fittings, transformers, clips, check valves, flow restrictors, ball valves, storage tanks, faucets, adapters, drain valves, filter housing wrenches, tubing, and accessories included in your original order.
 

What Does This Warranty NOT Cover?

This warranty does not cover replaceable filters or other consumables (excluding membranes). This warranty does not cover defects resulting from improper installation or installation contrary to printed instructions. This warranty does not cover defects that are the result of abuse, misuse, misapplication, improper maintenance, neglect, alteration, accidents, casualties, fire, flood, freezing, environmental factors, natural occurrences, unnatural occurrences, or acts of God. For warranty service, please call for return authorization number before returning items. No credit or exchange will be given without a valid RMA number. RETURNS RECEIVED WITHOUT PROPER RMA INFORMATION WILL FORFEIT ANY WARRANTY RIGHTS AND BECOME THE SOLE PROPERTY OF AFW. To obtain your authorization number, you will need to provide us with the name the system was ordered under and the reason for return. All returns must be received within 15 days of the RMA number.
 

What is the Length of This Warranty?

This warranty is good for one (1) year on all parts of the system, excluding consumables as set forth above. Warranty coverage begins on the date of purchase, and expires on the same date 1 year later. The purchase date is the date the order was placed, as dictated by our records.
 

What are the Limitations of This Warranty?

This warranty is applicable to the original purchaser and original installation only. Resale or relocation of the System nullifies any warranty, written or implied. Warranty coverage may not be transferred or reassigned. Systems purchased for commercial use are also excluded from warranty coverage.
  1. Failure to meet the following conditions will void this warranty:
    1. The Reverse Osmosis System must be hooked up to a potable cold water supply
    2. The ph of the water must not be lower than 3 or higher than 11
    3. The water pressure must be between 40 and 80 pounds per square inch
    4. Incoming water temperature cannot exceed 105° F (40.5° C)
    5. Incoming TDS/Total Dissolved Solids not to exceed 2000 PPM
 

How Do I Receive Warranty Service?

If your system is found to be defective, first call for a returned merchandise authorization number (RMA#). Please provide a reason for the return and a date of purchase or invoice number if available. Returns must be received within 15 days of the RMA# issue date. The buyer will be responsible for shipping costs to our warehouse, if a defect is found Abundant Flow Water will pay for return shipping, if no defect is found buyer will be responsible for return shipping as well. Upon inspection, Abundant Flow Water will replace or repair, at our option, any parts found to be defective according to the terms of this warranty. If we choose to replace the equipment, we may replace it with reconditioned equipment. Parts used in repairing or replacing the equipment will be warranted for 90 days from the date the equipment returned to you or for the remainder of the original warranty period, whichever is longer. Returns received without a RMA number shall become the property of Abundant Flow Water. Customers who return items without a RMA # and contact us with details about the return will be responsible for return shipping, regardless of warranty covered defects.
 

Limitations & Exclusions:

Abundant Flow Water will not be responsible for any implied warranties, including those of merchantability or fitness for a particular purpose or application. The purchaser and installer are responsible for checking fittings, lines, parts, and equipment for defects before installation. Abundant Flow Water will not be responsible for any incidental or consequential costs or damages incurred by installation of the system or loss of function of the system, including, but not limited to, water damage, leaks, inconvenience, travel expenses, telephone charges, loss of revenue, loss of time, loss of equipment usability, loss of life, property damage, or loss of finances. The purchaser and installer are responsible for checking the system for leaks or defects after installation. All responsibilities of Abundant Flow Water regarding this equipment are set forth in this warranty.